YOUR PRIVACY IS IMPORTANT TO US.
This Website Privacy Notice describes our commitment to protecting your privacy as a visitor to www.starandbanner.com
We do not sell or rent personally identifiable information received through your interaction with this Website. We share such information with third parties who are assisting us in completing your purchase transaction and then only under written obligations of confidentiality. If you need to contact us, use the Contact Us link at the bottom of this page. If you have privacy or data security related questions, contact the representative identified at the end of this Website Privacy Notice. If billing or shipping information you provide to us is incomplete or incorrect, we will attempt to contact you for confirmation. In this case your order will not be shipped without confirmation.
Star & Banner, LLC may make changes to the information contained on this website or the products described on this website at any time. Star & Banner, LLC reserves the right to make changes to our Privacy Statement at any time, without notice.
Types of Consumer Data Collected and Used
Site Visitor data
Star & Banner, LLC routinely gathers data on activity at this Website, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an anonymous basis, so no personally identifiable information is associated with the data. This data helps us improve your online shopping experience, including the site content and overall usage. The information is not shared with other organizations for their independent use.
Collecting and using personal information
We may disclose personal information to any person performing audit, legal, operational or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor.
Use of Email
We may use a third-party vendor to help us manage some of our e-mail communications with you. While such a vendor may have access to email addresses, the vendor may never use them for any purpose other than to support our communication with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor's servers (although this process will be invisible to you) which will register that you've clicked on that link, and have visited our Website or opened our email to you. Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the "unsubscribe" information at the bottom of each such e-mail.
Comments or questions sent to us using e-mail or secure messaging forms may be used for Star & Banner, LLC promotional purposes. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Transmittal of emails to this web site may not be private. You grant Star & Banner, LLC and its designees the unrestricted right to use, reproduce, modify, translate, transmit and distribute any information or material you supply or communicate to the web site via such postings in any medium now in existence or hereafter developed for any purpose.
Web Site Links
This web site may provide links or references to other sites. Star & Banner, LLC cannot be held responsible for the information, products or services obtained on such other sites and will not be liable for any damages arising from access to such sites. Any links to other sites are provided merely as a convenience to the visitors of this web site and any inclusion of such links in this web site does not imply an endorsement or warranty of the linked sites or their content, products or services. Visitors are cautioned that linked sites are governed by their own use and privacy policies, so visitors linking to such sites should make sure to visit the appropriate pages of those sites to determine what policies will apply.
Web Log Files
We may collect and log the IP address of each visitor to gather aggregate data on visitors to our site and how our site is being used. We do not associate IP addresses with any personally identifiable information. These logs may contain: the Internet domain from which you access the site (such as aol.com; abc.org; etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; and, the address of the website you linked from, if any.
All web logs are stored securely, and may only be accessed by Star & Banner, LLC authorized employees or designees on a need-to-know basis for a specific purpose. Star & Banner, LLC may use web log information to: help us design our website; identify popular features; resolve user, hardware and software problems; and to make the site more useful to visitors.
A session cookie is temporary and expires after you end a session and close your web browser. We may use session cookies to tailor your experience on our website, maintain your signed-on status as you navigate through our features.
We also may use persistent cookies that remain on your hard drive after you've exited from our website. There are several reasons including when you give us permission to remember a feature about you when asked by the website, such as your geographic location. In that case, we place a persistent cookie on your hard drive so that the next time you visit us, we won't have to ask you for that information again. If you've given us permission to e-mail you, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. Persistent cookies will not contain any personal information about you.
Use of Data related to evaluation of the Website Services
We will periodically ask visitors to complete surveys asking about various topics featured on the Website. Our surveys may ask visitors for demographic information such as age, gender, and occupation. We use survey information for market research and quality improvement purposes, including helping us to improve your online shopping experience. In addition, users giving feedback may be individually contacted for follow-up at their discretion. Demographic information and web log data may be stored for future research and evaluation.
Applicable Law and Jurisdiction
Copyright and Trademark Information
All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, and software is the property of Star & Banner, LLC or its content suppliers and is protected by copyright laws. The compilation of all content on this site is the exclusive property of Star & Banner, LLC and is protected by copyright laws. All software used on this site is the property of Star & Banner, LLC or its software suppliers and protected by copyright laws.
The Star & Banner logo is a registered trademark of Star & Banner, LLC. Product and service names profiled herein are proprietary marks of Star & Banner, LLC. All other brands and names are the property of their respective owners.
No Returns. For any product defects or a problem with your order, please email us within 3Days of shipment receipt or immediately for the quickest response.
Eligible items for exchange must be unworn or in As-New condition and returned with receipt and return form. If the item is marked discontinued or unavailable a credit will be processed. Domestic customers must ship the item back to starandbanner.com for the exchange with the cost of shipping at customer expense. International customers must bear the cost for shipping the item back to starandbanner.com for the exchange, as well as for shipping the exchanged item back to their home country. No exchanges or refunds will be processed for items purchased at discount. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price. Please take time to order products that are right for you.
Any product shipped back to starandbanner.com as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $20 RTS Fee to cover reshipment costs. All customers should receive tracking details upon shipping. Packages that fail to be delivered/collected/or received are sent back to starandbanner.com at the company's expense. The customer will be notified of the return by a starandbanner.com service representative, delivery address will be properly confirmed, and the Return To Sender Fee must be made payable through the original payment method.
Please allow up to 1-3 business days for order processing and verification, and an additional 2-10 business days for shipping, most items ship in 3-4 days. Allow up to two weeks for your order to arrive.
All orders are shipped via one of the top three biggest shipping carriers in the US. Rates are calculated through their respective calculators. International orders are shipped using the most reliable method.
Tracking Your Order
You will receive an order confirmation via email as soon as your order is placed. Once an order has shipped, a shipment confirmation with tracking information will be emailed to you.
If your shipping address is located in California, purchases made are taxable. Prices displayed on the website are exclusive of taxes.
Import Duties and Taxes
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. Starandbanner.com is not responsible for these duties and taxes applied to your package. In the event of issues which may arise from customs clearance, the customer is financially responsible for any customs clearance fees. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may prevent timely delivery of some packages.
If you refuse a shipment from starandbanner.com you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to starandbanner.com. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
For orders shipped within the US or Canada, all sales taxes will be refunded. For orders shipped outside the US and Canada, starandbanner.com will not refund customs duties and sales taxes, they are non-refundable. Please contact your local customs bureau directly for reimbursement of these fees. Refunds usually take up to 10 business days to process.
Starandbanner.com cannot guarantee the availability of products, availability may not be accurately reflected on the Site and therefore may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
Color reproduction on the internet is not always accurate due to variations in computer monitors and browsers. Since it is not possible to guarantee our online product colors will look the same on all computers, we do not guarantee that what you see is an identical portrayal of the color of the actual product. However, we work hard to make sure our online samples are as close to the exact product as possible.
Questions, Complaints and Contacts
Copyright 2021 Star & Banner, LLC.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT NEITHER PURE CA/Li NOR ANY OF ITS AFFILIATES, OWNERS, AGENTS, OFFICERS, DIRECTORS, OR EMPLOYEES SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITE.